Our Mission
“Community Memorial Hospital is committed to providing compassionate, patient-centered, health care services, while maintaining clinical excellence and financial viability.” 

In order to continue our mission, it is essential that payment be received for services provided.

Our patient accounts personnel are committed to submitting claims to insurance companies according to our billing guidelines. In order for us to do so this efficiently, it is important for the patient or guarantor to present accurate and complete insurance information at the time of registration.

By working together, we can minimize billing costs as well as any misunderstandings that could possibly be costly to you, the patient. We ask for your assistance in paying deductibles, co-pays, co-insurances, and non-covered charges at the time of service.

Our phone directory below will help you to reach someone who can answer any question you might have, request an itemized statement, or provide assistance in making payment arrangements.

Business Office Phone Numbers:

• 618-635-4253
• 618-635-4250
• 618-635-4243 (For insurance providers A-J)
• 618-635-4245 (For insurance providers K-Z)
• 618-635-4386 (Medicaid and Dr. Pineda Accounts)

Any calls related to your insurance provider, Medicaid or accounts under Dr. Pineda will be directed to the proper account representatives (see above).

Community Memorial Hospital Patient Account Representatives are available Monday-Friday from 8:00 a.m. - 4:00 p.m. Offices are located at the North End of the building.

In addition to the above office hours, payments may also be dropped off at the Admitting office until 11:00 p.m.

Our mailing address is:

Community Memorial Hospital
400 Caldwell
Staunton, IL 62088-1423